Shipping policy

Order Processing

Every Ozanas Organics order is made and packed by hand in small batches. Please allow 1–5 business days for your order to be prepared before it ships. Orders placed on a weekend or holiday begin processing the next business day.

You will receive a confirmation email as soon as you order, and a second email with tracking as soon as your parcel is on its way.

United States Shipping

  • Free Economy shipping on all orders of $50 or more.
  • Economy — $6.50 or $19.90, depending on the weight of your order.
  • Standard — $8.00 or $9.90, depending on the weight of your order.

Your exact rate is calculated automatically at checkout based on what is in your cart. Delivery estimates are provided by the carrier and begin after your order has been processed and dispatched, not from the moment you place it.

International Shipping

We currently ship to 27 countries, including Canada, the United Kingdom, Ireland, Australia, New Zealand, Japan, Singapore, and much of Western Europe. The full list of destinations we serve is shown at checkout.

International orders ship via USPS or DHL Express. Rates are calculated live by the carrier at checkout based on your destination and the weight of your order.

Customs, Duties and Import Taxes

The recipient is responsible for any customs duties, import taxes, or handling fees charged by the destination country. These charges are set by your local authorities, are not included in the amount you pay us at checkout, and are outside our control. We are not able to refund or reimburse them.

Tracking Your Order

Tracking is emailed to you when your parcel is dispatched. Please allow up to 48 hours for the carrier's tracking to begin updating — a number that shows no movement at first is normal and usually means the parcel is scanned but not yet in transit.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery; the cost of reshipping will be payable by the customer.

Delayed, Lost or Damaged Parcels

Once a parcel leaves us it is in the carrier's hands, and carrier delays are outside our control. If your tracking has not updated for 10 business days (US) or 20 business days (international), please contact us and we will help you open an enquiry with the carrier.

If your order arrives damaged, please email us with photographs within 48 hours of delivery and we will make it right. See our Refund Policy for full details.

Questions

Email us at Ozanaorganics@gmail.com and we will get back to you as soon as we can.